Hi, I'm Nichelle.
Senior Product Designer turning complex enterprise workflows into experiences that feel clear and effortless.
I'm a product designer with 9+ years of experience: enterprise at Amazon and Microsoft, and healthcare at Providence. I move fluidly between research, strategy, systems thinking, and interaction design, and increasingly, AI-enabled execution.
I partner closely with PMs, engineers, and researchers to shape ambiguous problems into products used by millions. And I care as much about growing the people I work with as the products we ship.
Unified Knowledge Hub
A permission-aware search and knowledge platform unifying two portals into one experience, launched to 1.6M employees.
Career-discovery experience for hourly employees
The foundational career-discovery experience for Amazon's 1M+ hourly employees, now live across the US.
Upskilling marketplace for hourly employees
Unifying Career Choice and 17 fragmented upskilling programs into one catalog for 1M+ hourly employees, launched in 2023.
Knowledge Flywheel
Password protectedTurning support signals into a prioritized, evidence-backed queue of the knowledge that needs fixing, before it fails a customer. Now pursued for investment.
Conversational Room Creation
Password protectedOne conversational workflow, and a reusable pattern set, for creating bookable conference rooms, single or in bulk. Launching 2026.
Coming soonAmazon Learn
Coming soonDefining the North Star vision and consolidating 5+ legacy learning systems into one platform serving 3.4M learners, contributing to $10M+ in operational savings.
Coming soonMicrosoft Remote Desktop
Coming soonMulti-modal enterprise experiences across Remote Desktop and Windows Virtual Desktop, spanning desktop, web, and mobile.
Coming soonProvidence Health & Services
Coming soonPatient-facing experiences for virtual care and cost transparency in a high-stakes healthcare setting, including a virtual-visit redesign that raised successful visits 20%.
Have questions about my work?
If you'd like to learn more, send me a note below, email me at nichellesong.design@gmail.com, or reach me on LinkedIn.